Please read these Terms & Conditions carefully before making a booking. By making a booking with Honeysuckle Cottage, you confirm that you have read, understood and agree to these Terms & Conditions.
1. Booking and Payment
A booking is confirmed once the required payment has been received and the booking has been confirmed by Honeysuckle Cottage.
For bookings made more than 8 weeks before arrival, a 25% deposit may be accepted, with the remaining balance due no later than 4 weeks before arrival.
For bookings made within 8 weeks of arrival, full payment is required at the time of booking, unless otherwise agreed with us in writing.
For particularly short-notice bookings, full payment may be required regardless of the normal payment schedule.
Payment may be made by bank transfer or by another payment method agreed with Honeysuckle Cottage.
The person making the booking must be authorised to use the payment method provided and is responsible for ensuring that all booking information supplied is accurate.
2. Guests and Occupancy
Honeysuckle Cottage is primarily designed for two adults.
A baby under two years old may stay with two adults. A travel cot and high chair are available on request and should be requested when making the booking.
The booking must be made in the name of the lead guest who will be staying at the property.
Only the guests named on the booking may stay at the property unless additional guests have been agreed with us in advance.
Dogs and other pets are not permitted.
We reserve the right to request reasonable proof of identity from the lead guest for direct bookings where necessary.
3. Cancellation by the Guest
If you need to cancel your booking, please notify us as soon as possible in writing. Cancellation takes effect from the date we receive your notification.
Cancellation 4 weeks or more before arrival
If you cancel 4 weeks or more before your scheduled arrival date, we will refund payments received, less a cancellation charge of 25% of the total booking price.
Cancellation less than 4 weeks before arrival
If you cancel less than 4 weeks before your scheduled arrival date, the full booking price will normally remain payable.
However, if we are able to re-let some or all of the cancelled dates to another guest, we will consider a refund of the amount recovered, less any reasonable costs or losses incurred as a result of the cancellation and re-booking.
We strongly recommend that guests take out suitable travel insurance covering cancellation, illness, emergencies and other circumstances that may prevent them from travelling.
Nothing in these Terms & Conditions affects any rights you may have under applicable consumer law.
4. Cancellation or Changes by Honeysuckle Cottage
We will only cancel a confirmed booking where this is reasonably necessary, for example because the property becomes unavailable due to serious damage, safety concerns or circumstances beyond our reasonable control.
If we have to cancel your booking before your stay and you have paid us any money for the booking, we will provide an appropriate refund of payments made for the affected stay.
We will not normally be responsible for additional costs or losses such as travel, alternative accommodation or other expenses, except where we are legally required to be responsible for them.
5. Check-in and Check-out
Check-in is from 4:00pm on the day of arrival.
Check-out is by 11:00am on the day of departure.
Early check-in and late check-out are not normally available.
Guests may park at the property from 12:00pm on the day of arrival, subject to the property’s access arrangements.
6. Use of the Property
Honeysuckle Cottage is provided for holiday accommodation only.
The maximum occupancy is two adults and one baby under two years old.
Parties, events and commercial activities are not permitted.
Guests must not allow anyone other than those named on the booking to stay overnight without prior agreement.
The property must not be used for any unlawful purpose.
7. Care of the Property
Guests are expected to treat the cottage, its furnishings and its contents with reasonable care.
Any accidental damage, breakages or loss should be reported to us as soon as reasonably possible.
Guests may be responsible for the reasonable cost of repairing or replacing items damaged or lost during their stay where the damage or loss was caused by their actions or failure to take reasonable care.
We will not charge guests for reasonable wear and tear.
8. Smoking and Vaping
Smoking and vaping are not permitted inside Honeysuckle Cottage.
If smoking takes place outside, cigarette ends must be disposed of safely and responsibly.
9. House Rules
Guests are asked to:
- Lock doors and windows whenever leaving the cottage.
- Respect the cottage, its contents and the surrounding property.
- Not rearrange furniture or remove items from the cottage.
- Respect the peace and quiet of West Lulworth, particularly during the evening and at night.
- Not hold parties or events.
- Not use the property for any unlawful purpose.
- Not charge electric vehicles from the property unless expressly agreed in advance.
10. Damage and Additional Cleaning
If the property requires additional cleaning or repair as a result of unreasonable use, deliberate damage, smoking inside the property or other actions outside normal use, we reserve the right to seek reimbursement of the reasonable costs incurred.
We will provide details of any such costs where applicable.
11. Liability
We take reasonable care to ensure that Honeysuckle Cottage is safe and suitable for holiday accommodation.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by our negligence or for any other matter for which we are legally responsible.
Subject to this, guests are responsible for taking reasonable care of themselves and their personal belongings while staying at the property.
We recommend that guests take out appropriate travel insurance and insurance covering their personal belongings.
12. Wi-Fi and Internet
Wi-Fi is provided for guests’ convenience.
Due to the rural location, we cannot guarantee a particular connection speed or uninterrupted availability of the internet service.
13. Circumstances Beyond Our Reasonable Control
We will not be responsible for failure or delay in providing the accommodation where this is caused by circumstances beyond our reasonable control, such as serious damage to the property, fire, flooding, extreme weather, utility failure or other circumstances that could not reasonably have been prevented.
Where such circumstances mean that the accommodation cannot safely be provided, we will contact the guest as soon as reasonably practicable and will deal with payments and refunds fairly and in accordance with applicable law.
14. Data Protection
We collect and use personal information necessary to administer your booking, communicate with you about your stay and meet our legal and administrative obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data-protection legislation.
We will not retain personal information for longer than reasonably necessary and will only share it with third parties where necessary to provide the booking or services, where required by law or where otherwise permitted by applicable data-protection legislation.
15. Acceptance of These Terms
By making a direct booking, the lead guest confirms that they have had the opportunity to read these Terms & Conditions and agrees to them.
The Terms & Conditions applying to a booking are those provided to the guest and/or available on the Honeysuckle Cottage website at the time the booking is made.
16. Contact
If you have any questions about these Terms & Conditions or your booking, please contact us at:
stay@honeysucklecottagewestlulworth.co.uk
Honeysuckle Cottage
20 Main Road
West Lulworth
Dorset
BH20 5RL