Last updated: September 2026
Honeysuckle Cottage West Lulworth respects your privacy and is committed to protecting the personal information you provide when you use our website or contact us about staying at the cottage.
This privacy policy explains what information we collect, how we use it, who we may share it with and your rights in relation to your personal information.
1. Who we are
Honeysuckle Cottage West Lulworth is responsible for the personal information collected through this website and in connection with enquiries and bookings.
Contact email: stay@honeysucklecottagewestlulworth.co.uk
Property address:
Honeysuckle Cottage
20 Main Road
West Lulworth
Dorset
BH20 5RL
If you have any questions about how your personal information is used, please contact us using the email address above.
2. Information we collect
We may collect personal information that you provide to us when you:
- make an enquiry about staying at Honeysuckle Cottage;
- submit a booking enquiry through our website;
- contact us by email or other means;
- make or discuss a booking;
- provide information needed to arrange your stay.
This may include:
- your name;
- email address;
- telephone number;
- preferred dates of stay;
- information about your booking or enquiry; and
- other information you choose to provide when communicating with us.
We do not ask for sensitive personal information unless it is genuinely necessary for a particular purpose.
3. How we use your information
We use your personal information only where we have a lawful basis to do so.
This may include using your information to:
- respond to enquiries;
- check and arrange availability;
- process and administer bookings;
- communicate with you before, during and after your stay;
- provide check-in, arrival and other information relating to your booking;
- deal with payments and booking administration;
- maintain appropriate business and financial records;
- comply with legal or accounting requirements; and
- protect the security of our website and business.
Where you make an enquiry or booking, we may rely on the processing being necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Where we need to retain information to comply with a legal obligation, we will process it for that purpose.
We may also use limited information where necessary for our legitimate business interests, such as administering and improving our website and responding to enquiries.
4. Information submitted through our website
If you use an enquiry or contact form on our website, the information you submit is sent to us so that we can respond to your request.
Our website may use third-party services to provide forms, availability information or other website functions. These services may process information on our behalf where necessary to provide the service.
We only use such services where they are appropriate for the purpose for which the information is collected.
5. Website analytics
We may use Google Analytics or similar website analytics tools to understand how visitors use our website.
Analytics may provide information such as:
- which pages are visited;
- how visitors arrived at the website;
- approximate location;
- device and browser information;
- how visitors move around the website; and
- general information about website usage.
Analytics is used to help us understand and improve the website and its content. It is not used to identify individual visitors personally.
Where analytics involves non-essential cookies or similar technologies, we will obtain consent where required and provide visitors with appropriate choices about these technologies.
6. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function properly. Other cookies, such as analytics cookies, may be used only where the appropriate consent has been given.
You can control cookies through your browser settings. Where consent is required for non-essential cookies, you will also be given an appropriate choice when visiting the website.
We may update this policy if the cookies or services used on the website change.
7. Who we share your information with
We do not sell or rent your personal information.
We may share information with trusted third parties where this is necessary to operate the website, administer an enquiry or booking, process payments, or meet legal requirements.
Depending on the services in use, these may include:
- website and hosting providers;
- website form providers;
- email and communication providers;
- website analytics providers;
- booking or availability service providers;
- payment or banking providers; and
- professional advisers or authorities where disclosure is required by law.
We only provide information that is reasonably necessary for the relevant purpose.
Third-party providers may process information in countries outside the UK. Where this occurs, we will take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.
8. Links to other websites
Our website contains links to other websites, including local information websites, attractions, booking platforms and other services.
Once you leave our website, the privacy practices of the website you visit will apply. We are not responsible for the privacy policies or practices of third-party websites.
We recommend checking the privacy policy of any third-party website before providing it with personal information.
9. How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
Information relating to enquiries that do not result in a booking will normally be retained only for as long as reasonably necessary to deal with the enquiry and any follow-up communication.
Information relating to bookings will be retained for as long as necessary to administer the booking and for legitimate business, accounting, tax and legal purposes.
We may retain some information for longer where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims.
10. Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your data protection rights
Depending on the circumstances, you have rights under data protection law which may include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information where there is no good reason for us to continue holding it;
- ask us to restrict how we use your information in certain circumstances;
- object to certain types of processing;
- withdraw consent where we are relying on consent as the lawful basis for processing; and
- receive certain personal information in a portable format where applicable.
These rights are subject to certain legal exceptions and may not apply in every situation.
To exercise your rights, please contact:
stay@honeysucklecottagewestlulworth.co.uk
We may need to confirm your identity before responding to a request.
12. Complaints
If you have concerns about the way we have handled your personal information, please contact us first using:
stay@honeysucklecottagewestlulworth.co.uk
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO’s website.
13. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our website, the services we use or our legal obligations.
The latest version will always be published on this page.
14. Contact
If you have any questions about this privacy policy or how we use your personal information, please contact:
Honeysuckle Cottage West Lulworth
Honeysuckle Cottage
20 Main Road
West Lulworth
Dorset
BH20 5RL
Email: stay@honeysucklecottagewestlulworth.co.uk